What are Cookies?
When organisations provide on-line services, they want to make them easy, useful and reliable for their visitors. This requirement sometimes involves placing small amounts of data on a visitor’s computer. These data are called 'cookies' which are created when a user’s browser loads the particular website visited. Cookies are NOT viruses.
These cookies cannot be used to identify you personally and are used by organisations to improve on-line services for you, for example through:
- Letting you navigate between pages efficiently
- Enabling a service to recognise your computer so you don't have to give the same information during one task
- Recognising that you have already given a username and password so you don't need to enter it for every web page requested
- Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL/TLS) protocols, which encrypts any information you input.
Our cookies help us to:
- Make our website work securely, as you'd expect
- Improve the speed/security of the site
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do)
We do NOT
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
The cookies used on our websites are grouped based on the categories found in the UK International Chamber of Commerce’s Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. The data acquired are only used to improve how our website works.
Category 3: functionality cookies
These cookies allow our website to remember choices you make and provide enhanced, more personal features. For instance, these cookies can be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect are anonymous and they cannot track your browsing activity on other websites.
When someone visits www.symbiotic.co or www.symbiotic.org.uk we also use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We collect these data to find out things such as the number of visitors to the various parts of the site.
This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those individuals visiting our website. If we do want to collect personally identifiable information through our website, we will state that we collect such data clearly. We will make it clear when we collect personal information and will explain what we intend to do with it.
How to change your browser cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org
Please use the following resources to learn more about the regulations concerning cookies visit:
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.